SP Jain amends student contracts after Trading Standards referral

SP Jain London School of Management has amended its student enrolment contracts after the Office for Students (OfS) referred concerns over potentially unfair terms to National Trading Standards.

National Trading Standards advised the regulator that some of the terms in use could be considered unlawful under the Consumer Rights Act 2015. Investigators said the clauses created “a significant imbalance” in rights and obligations between the institution and its students, and that some were not written in clear or transparent language.

In response, SP Jain has removed or amended conditions in its contracts, including provisions on additional costs that could have compromised consumer protections. 

In light of this, the OfS confirmed it will take no further regulatory action in relation to the matter.

David Smy, deputy director of enabling regulation at the OfS, said: “Students invest a significant amount of time and money into their studies. They’re entitled to be treated fairly and protected by consumer law.

“We welcome the changes made by SP Jain to better protect the rights of its students. As we continue to publish the outcomes of our referrals to National Trading Standards, we’d encourage students to refer to them when signing a contract with their university or college. It’s important that all students are aware of the potential issues to look out for and understand their rights.” 

He added: “We encourage all universities and colleges to review the case report and reflect upon their own contracts to ensure they are fair, understandable and transparent. We will continue to work closely with National Trading Standards where we are concerned that students’ consumer rights are at risk.”