University of Surrey halts outsourcing plans amid union pressure

The University of Surrey has dropped plans to outsource all new professional services roles following pressure from campus unions.

The University and College Union (UCU), alongside Unite and Unison, welcomed the decision, which came after a formal trade dispute and a petition signed by more than 1,000 people.

University management had planned to hire all new professional services staff through its subsidiary, Operate Surrey, from June 2025. The move would have seen new hires employed on less favourable terms, including reduced pensions, sick pay, leave and pay progression.

Existing Operate Surrey staff will now have their pay aligned with university employees, and receive improved annual leave and sick pay.

Surrey UCU had argued the changes would create a two-tier workforce. The union also lobbied local MP Al Pinkerton and education secretary Bridget Phillipson.

UCU general secretary Jo Grady said: “This is a huge victory for our members who have resolutely opposed Surrey’s imposition of a two-tier workforce, as well as for current and future students who rely on the support professional services staff provide.

“The changes would have forced new hires into accepting worse terms and conditions and worse pensions than their peers. We are glad Surrey management has decided to listen to our members and halt these detrimental plans.”